Parent Pay

Payments to Helmsley Community Primary School for school meals, trips and breakfast club can be made using a secure online service called ParentPay. 
The ParentPay website is easy to use. You will be given an activation letter containing a temporary username and password by the school office team. If you have not yet received an activation letter, please contact the office. During the activation process you will be guided through changing your username and password to something more memorable. If you would like to use the system but don't have internet access, then a PC will be made available in the school office for use and staff will be happy to help with any difficulties or queries. 

Making secure payments online using your credit or debit card 

ParentPay offers you the freedom to make payments whenever and wherever you like, 24 hours a day, 7 days a week – safe in the knowledge that the technology used is of the highest internet security available. 
Making a payment is straightforward and ParentPay holds a payment history for you to view at a later date. Once you have activated your account you can make online payments straight away. If you have more than one child at Helmsley or children at another ParentPay school, you can create one single account login for all your children regardless of which school they attend.

ParentPay FAQs 
• When can I log in to my account? 
Once you have received your activation letter with your activation login details, you will be able to activate your account and start making payments. 
• Which cards can I use? 
ParentPay accepts MasterCard and Visa credit cards, and Maestro, Switch, Delta, Electron, Solo and Visa debit cards. 
• Is it safe to make payments on the internet? 
Yes. ParentPay uses leading technology to process your card transactions securely. All communication with the bank is encrypted and neither ParentPay nor the school have access to your card details. 
• How can I check that it’s secure? 
Standard website addresses begin with http; the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https. 
• What about our personal information? 
ParentPay holds a very limited amount of information about you and your child solely for the purpose of administering your account; however, ParentPay does not use your personal information other than for supporting the school. We do not share or give information to any other organisations. We operate under strict guidelines set out by the Data Protection Act 2018. 
ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. 

 
For more information please visit www.parentpay.com